Ascend Integrated Blog
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Becoming an Atlassian Community Leader
Whether you are just starting in the Atlassian ecosystem, or you are a veteran looking to grow within the community, this article is for you. I’ll begin where I started, delve into what I did to get to my position today, and finally, I’ll leave some tips for...
Train Your Service Desk Customer: End walk ups, emails and Service Portal Anxieties
So you’ve got a great service desk system like Jira Service Desk in place, but customers are still sending emails directly to you for password resets or new hardware purchases. While adoption has gone well for some customers, others still want that personal...
Three Habits of Highly Effective Service Desks
Many organizations today have mature Service Desks and Support Centers. Service Desks for many companies begin as a one person IT shop or a customer relations person. For a small entity, a walk over to their desk or a quick phone call is all it would take to get a new...
Transforming DevOps at the Department of Veterans Affairs
After years of utilizing the Rational Suite extensively across programs and projects, the Department of Veterans Affairs (VA) is looking at other options for their DevOps and project management capabilities. Increasing collaboration across teams within OIT, and...
Atlassian Summit ’19 Recap
We were pleased to attend the Atlassian Summit this year, what a great turn out! Summit is a great way for Atlassian specialists, partners, and users to discuss the use of the Atlassian Tool Suite, along with reviewing up and coming functionality and capabilities of...
Atlassian Jira and Defense – Supporting the Agile U.S. Warfighter
Last week, Ascend Integrated accompanied Atlassian and Carahsoft and attended the AFCEA West 2019 event in San Diego, CA. The conference is an excellent event to attend, whether you are an IT professional or working in some way with the United States Military /...
Safeguarding PHI / PII in Jira & Confluence
We know it is something you shouldn’t be doing, storing personally identifiable information (PII) or protected health information (PHI) in your Jira issues. But, mistakes happen, or maybe you are required by your organization to securely store / access this...
3 Ways to use Color Queues in Jira
By now you have heard of our latest free app to reach the Atlassian Marketplace, “Color Queues for Jira Service Desk”: Color Queues for Jira Service Desk. If not, Color Queues is a free app developed by Ascend Integrated enabling users to highlight and focus on...
Fine Tune Your Jira Display with Copy & Sync
Sometimes, you need to get more out of what you’re viewing in your issue. Out of the box, Atlassian provides a powerhouse of options and field customizations available to the user. However, users of Jira often get hung up on the terminology and vocabulary introduced...
Color Coding Agile – 3 Techniques with Color Cards
There are many ways to use Color Cards, a free app for Jira Software server available through the Atlassian Marketplace. In this blog, we are going to focus on three ways you can use Color Cards for your agile team, or just to improve visualizations in your...