ITIL & ITSM Service Management Consulting

We provide ITIL and ITSM consulting to ensure that your organization is following best practices and supporting your clients in a meaningful way.

ITSM Ensures your IT Infrastructure is Operating Smoothly.

After your product goes live, you need the right tools to support and manage your application and client base. Ascend Integrated will work with you in setting up, configuring, and deploying an ITSM tool that will help you support your clients. Using Jira Service Desk and Confluence, we will work with you implementing ITIL v3 best practices, defining services / sub-services / configuration items, developing a knowledge base / FAQ, and integrating with your Configuration Management Database (CMDB).

ITSM Management Consulting from Ascend Integrated

Our experts will work with you to integrate your CI tools with your Help Desk application, ensuring tickets are logged for downtime, security threats and are subsequently reported on through business intelligence tools (eazyBI, Arsenale Dataplane, MicroStrategy, or Tableau).

ITSM Ensures your IT Infrastructure is Operating Smoothly.

After your product goes live, you need the right tools to support and manage your application and client base. Ascend Integrated will work with you in setting up, configuring, and deploying an ITSM tool that will help you support your clients. Using Jira Service Desk and Confluence, we will work with you implementing ITIL v3 best practices, defining services / sub-services / configuration items, developing a knowledge base / FAQ, and integrating with your Configuration Management Database (CMDB).

ITSM Management Consulting from Ascend Integrated

Our experts will work with you to integrate your CI tools with your Help Desk application, ensuring tickets are logged for downtime, security threats and are subsequently reported on through business intelligence tools (eazyBI, Arsenale Dataplane, MicroStrategy, or Tableau).

The DevOps Advantage

The DevOps methodology creates an environment of continuous delivery and improvement in your organization, increasing the efficiency and quality of your releases.

Revisions

When IT identifies an issue, it can communicate with development immediately so the problem can be addressed in the next update. Fast fixes keep customers happy.

Value

When your organization is operating on a continuous delivery model, your customers get working software updates faster thereby increasing their satisfaction.

Teamwork

Align your Development and IT Operations teams so they share goals and work on software projects in a holistic way, turning the siloed into cooperative.

Transparency

Opening the lines of communication between both teams and customers creates an environment of transparency that builds trust and increases the quality of work.

Trust

By facilitating regular communication and collaboration between your Dev and Ops teams you build trust and boost their ability to operate together effectively.

Foresight

The increased levels of visibility achieved through DevOps allow teams to better anticipate unplanned work and spread it across their members more effectively.

Responsibility

With DevOps in place, you eliminate finger-pointing and spread the responsibility for release quality across both your development and your IT operations teams.

Collaboration

DevOps opens up communication and gets your teams working together. Adopting this mindset turns disparate teams into cooperative production machines.

Speed

DevOps creates a culture of speed and efficiency in your organization, this new mentality along with process automation combine for faster software releases.

Build a DevOps Culture

Schedule a consultation with one of our DevOps experts. During the call, we will assess the current relationship in your organization between development and IT operations. After we understand your current situation, we will explore what a DevOps implementation could do for your teams and your culture.