Ascend Integrated Blog

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The Jira Mobile Plugin – A Review

As of Jira version 8.3 released this year, Jira can integrate with a mobile app developed by Atlassian. The plugin comes standard in 8.3, but you can view it here: Mobile Plugin for Jira.In some areas, it shows promise, but we are also finding others where improvement...

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Becoming an Atlassian Community Leader

Becoming an Atlassian Community Leader

Whether you are just starting in the Atlassian ecosystem, or you are a veteran looking to grow within the community, this article is for you.  I’ll begin where I started, delve into what I did to get to my position today, and finally, I’ll leave some tips for...

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Three Habits of Highly Effective Service Desks

Three Habits of Highly Effective Service Desks

Many organizations today have mature Service Desks and Support Centers. Service Desks for many companies begin as a one person IT shop or a customer relations person. For a small entity, a walk over to their desk or a quick phone call is all it would take to get a new...

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Atlassian Summit ’19 Recap

Atlassian Summit ’19 Recap

We were pleased to attend the Atlassian Summit this year, what a great turn out! Summit is a great way for Atlassian specialists, partners, and users to discuss the use of the Atlassian Tool Suite, along with reviewing up and coming functionality and capabilities of...

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Safeguarding PHI / PII in Jira & Confluence

Safeguarding PHI / PII in Jira & Confluence

We know it is something you shouldn’t be doing, storing personally identifiable information (PII) or protected health information (PHI) in your Jira issues. But, mistakes happen, or maybe you are required by your organization to securely store / access this...

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3 Ways to use Color Queues in Jira

3 Ways to use Color Queues in Jira

By now you have heard of our latest free app to reach the Atlassian Marketplace, “Color Queues for Jira Service Desk”: Color Queues for Jira Service Desk. If not, Color Queues is a free app developed by Ascend Integrated enabling users to highlight and focus on queues...

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