Ascend Integrated Blog

Stay up to date with our most recent news and updates

Three Habits of Highly Effective Service Desks

Many organizations today have mature Service Desks and Support Centers. Service Desks for many companies begin as a one person IT shop or a customer relations person. For a small entity, a walk over to their desk or a quick phone call is all it would take to get a new...

read more

Atlassian Summit ’19 Recap

We were pleased to attend the Atlassian Summit this year, what a great turn out! Summit is a great way for Atlassian specialists, partners, and users to discuss the use of the Atlassian Tool Suite, along with reviewing up and coming functionality and capabilities of...

read more

Safeguarding PHI / PII in Jira & Confluence

We know it is something you shouldn’t be doing, storing personally identifiable information (PII) or protected health information (PHI) in your Jira issues. But, mistakes happen, or maybe you are required by your organization to securely store / access this...

read more

3 Ways to use Color Queues in Jira

By now you have heard of our latest free app to reach the Atlassian Marketplace, “Color Queues for Jira Service Desk”: Color Queues for Jira Service Desk. If not, Color Queues is a free app developed by Ascend Integrated enabling users to highlight and focus on queues...

read more

Fine Tune Your Jira Display with Exocet

Sometimes, you need to get more out of what you’re viewing in your issue. Out of the box, Atlassian provides a powerhouse of options and field customizations available to the user. However, users of Jira often get hung up on the terminology and vocabulary introduced...

read more

Color Coding Agile – 3 Techniques with Color Cards

There are many ways to use Color Cards, a free app for Jira Software server available through the Atlassian Marketplace. In this blog, we are going to focus on three ways you can use Color Cards for your agile team, or just to improve visualizations in your Kanban or...

read more