Ascend Integrated Blog

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A Tale of Two Service Desks

A Tale of Two Service Desks

Earlier this year, I was tapped to create and manage our client service portal here at Ascend Integrated. Looking back at my prior experiences as both a guide for what not to do and an inspiration for how to elevate the customer experience, I began to recall my first...

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Ascend with Atlassian: 2021 Government Symposium

Ascend with Atlassian: 2021 Government Symposium

What is the Atlassian Government Symposium? The Atlassian Government Symposium is an event held annually that allows government teams to connect, share, and learn how to take Agile work concepts and integrate them into their practices. As a certified Atlassian...

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Agility Parenting

Agility Parenting

Parents are naturally Agile and don’t know it.  Yes, you read that correctly. You’re Agile and don’t even realize it.  What is Agile?  Agile was initially designed for software development, so you may be asking yourself: what does that have to do with being...

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