The University of Iowa (U of Iowa) is a public research university in Iowa City, Iowa. Founded in 1847, it is the oldest and the second largest university in the state. The University of Iowa is organized into 12 colleges offering more than 200 areas of study and seven professional degrees. Its current undergraduate enrollment spans to 23,349 and includes both on-campus and remote students.
U of Iowa had successfully implemented a version of the Atlassian Cloud which included Jira Software, Service Desk, and Confluence. During the transition between systems, the University of Iowa released a RFP for help with developing and providing training and ongoing / continued support and maintenance of the Atlassian Tool Suite.
Ascend won with our proposal, and worked to provide custom training and support solutions to U of Iowa. Ascend developed a custom training curriculum to be taught, on-site for two days with the team including basic user capabilities and functionality, advanced training, and administration overviews. Ascend provided remote support following the two-day on-site training using remote desktop applications to share configurations on the fly.
Ascend continues to provide support to the University of Iowa for the Atlassian Cloud environment. The application continues to be successfully utilized by the team for collecting and managing tasks and help desk ticketing.