Tuscon Medical Center licensed at 641 beds,[1] is a locally governed nonprofit regional hospital in Tucson, Arizona. The medical center treats about 30,000 inpatients and 120,000 outpatients annually as well as around 6,000 births. TMC is the only hospital in Southern Arizona to be chosen for the Thomson Reuters list of the 50 Top Cardiovascular Hospitals in the US for 2011.

The Challenge:

TMC utilized ServiceNow for their ITSM and Project Management solution. While ServiceNow was able to provide and meet the needs of TMC’s ITSM and Project Management team, the license expenses associated with ServiceNow required TMC to migrate to a leaner, versatile, and more cost effective tool.

The Solution:

TMC chose the Atlassian Tool Suite, specifically Jira and Confluence to migrate to from the ServiceNow platform. TMC then contracted with Ascend to provide multiple trainings remotely for Jira Administration and advanced Service Desk build out and deployment. Following the training, Ascend met with TMC multiple times to provide support and assistance in building out and deploying Jira and Confluence in their environment.


Ascend successfully implemented Jira and Confluence within the TMC environment and continues to help provide configuration, development and training support to TMC.