Ascend Integrated Blog
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Should We Renew our Server Subscription after February 2021?
In 2020, Atlassian announced some big changes to their product offerings. On February 2, 2021, Atlassian will be ending the sale of new licenses for Jira Server in favor of Cloud and Data Center offerings. For those who are already licensed for the Server version, you...
Automating the Atlassian Jira Cloud Migration
Over the past few weeks following Atlassian’s announcement to discontinue Server (on-prem), you’ve probably been caught up in determining the best methods for importing your current, Jira server environment into the Atlassian Cloud. For this article, we’ll focus on...
Getting with the Program: Using Jira for your Team of Teams
You’ve done it! After a successful installation of Jira Software, you were able to convince all of your company’s teams to move off their old software development methods and start using Jira. It took some major effort to convince the groups that just because “We...
Hardened Atlassian Containers Now Available for USAF Platform One
A repository of hardened and validated containers is critical to enhancing operational security while reducing deployment times. Powerful Atlassian DevSecOps tools are now available on hardened containers to all DoD departments and agencies. The containers are...
Infusing A.I. Into DevOps w/ JetDock
Organizations are always searching for ways to become more efficient and secure. With the rise of DevOps processes, organizations inevitably need to adopt, build, and deploy tools to support their growing development staff. These tools may include Jira, Confluence,...
The Jira Mobile Plugin – A Review
As of Jira version 8.3 released this year, Jira can integrate with a mobile app developed by Atlassian. The plugin comes standard in 8.3, but you can view it here: Mobile Plugin for Jira.In some areas, it shows promise, but we are also finding others where...
Testing Jira Configurations (and other Atlassian Tools)
Testing is often the task in your project that is often left behind, or becomes the recipient of a shortened timeline based on scope creep, time crunch, or whatever the reason. With more organizations relying on the Atlassian Tool Suite (specifically Jira and...
Becoming an Atlassian Community Leader
Whether you are just starting in the Atlassian ecosystem, or you are a veteran looking to grow within the community, this article is for you. I’ll begin where I started, delve into what I did to get to my position today, and finally, I’ll leave some tips for...
Train Your Service Desk Customer: End walk ups, emails and Service Portal Anxieties
So you’ve got a great service desk system like Jira Service Desk in place, but customers are still sending emails directly to you for password resets or new hardware purchases. While adoption has gone well for some customers, others still want that personal...
Three Habits of Highly Effective Service Desks
Many organizations today have mature Service Desks and Support Centers. Service Desks for many companies begin as a one person IT shop or a customer relations person. For a small entity, a walk over to their desk or a quick phone call is all it would take to get a new...